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Frequently asked questions

  • Is there a free tier or trial period available?

    Yes, there is a free tier available for this service. With MapQuest GO, the pay-as-you-go plan, you can enjoy the benefit of the first 15,000 transactions for free. This means that you can use the service without incurring any charges up to a certain limit, which is especially helpful if you want to evaluate the service, develop a proof of concept, or have relatively low usage. Check out the Pricing & Plans page for more information.

  • Can I change my plan after selecting another one?

    Yes. Plans can be changed or canceled via the Manage Plan section on the user profile. You can change your plan at any time.

  • Where do I start with the Geocode, Directions, Mapping, and other APIs?

    To get started with Geocode, Directions, Mapping, and other APIs, the best place to begin is by exploring the documentation. The documentation is a comprehensive resource that will guide you through the usage of these APIs, explain their features, and provide examples to help you integrate them into your applications.

  • How can I keep track of the number of transactions generated by my account?

    Access to transaction reports is available on the Manage Keys section on the user profile. Click on the name of your app and choose the ‘Transaction Report’ link from the menu.

  • What support options are offered?

    We’re here to help. MapQuest Technical Support is included with the MapQuest GO, Basic, Plus, Business, or Business Plus plan. Enterprise customers receive premium support and dedicated technical support resources.

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